At Zalwato, we value the trust you place in us. Our goal is to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with our structured return and refund process.

1. Return Window

• Customers are eligible to request a return within 7 days from the date of delivery.

• Requests made after this period will unfortunately not be eligible for a return or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, please ensure that:

• The item is unused, unwashed, and in the same condition as received.

• The product is in its original packaging with all tags, labels, and protective films intact.

• The original invoice or proof of purchase is provided.

3. Non-Returnable Items

For hygiene and safety reasons, certain items are exempt from being returned:

• Customized or personalized products.

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

• Gift cards.

4. The Refund Process

• Inspection: Once your return is received and inspected, we will send you an email/SMS notification regarding the approval or rejection of your refund.

• Approval: If approved, your refund will be processed immediately.

• Credit: The refund amount will automatically be applied to your original method of payment (UPI, Credit/Debit Card, or Net Banking) within 5 to 7 business days.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 24–48 hours of delivery. We recommend taking a photo or video of the damaged package/item as evidence to speed up the replacement process.

6. Shipping Costs

• Zalwato will cover the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

• For returns based on personal preference or change of mind, the customer will be responsible for the return shipping charges.

7. Contact Information

For any queries related to returns and refunds, please reach out to our support team:

• Email: [patnavala.ali@gmail.com]

• Phone/WhatsApp: [7277761789]

• Address: Patna, Bihar, India.